Outstanding inhis field Click here to learn more
Jeff Kasper
Jeff Kasper
Marketer
Entrepreneur
Strategic Planner
With a Global Prospective
Sales Manager
Proven Leader
Award-Winning Manager
Market Analysis
Outstanding in his field! Click here to learn more
Welcome!
Giving Back
©1990-2015 Jeff Kasper.  All Rights Reserved. No content on this website may be used in any way, shape or form without prior written consent.
Skills
Contact
Outstanding in His Field!
Interview
Experience
Passions
Welcome!   You’ve arrived at the professional website of Jeff Kasper.  Jeff has a wealth of experience that he can offer your organization. If you’re seeking a Wedding Officiant, please click here. Proven Jeff has proven his ability to successfully motivate and inspire colleagues and look forward to what lies ahead.   His experience in human resources ranges from multi-national Fortune 500® corporations to organizations with as few as three employees.  He has worked with employees and organizations around the globe to create, develop, and implement a positive environment where team members thrive and excel. All while lowering expenses and increasing productivity. Vision Jeff has consistently been able to identify future trends before they hit the main stream.  Using this vision, he established two successful businesses since 1995.  His enthusiasm and focus has allowed him to attract some of the best talent to his organizations. Loyalty Jeff has worked with his clients to create systems to build customer and employee loyalty at all levels. This has resulted in higher margins for his clients,  happier & more productive work environments, and incredible success.  Flexibility Jeff is nimble and able to work in different work groups and locations throughout the world.  He enjoys adjusting to different work environments and solving complex problems.  World-Wide Jeff is able to work world-wide and has proven his ability to work remotely and on-site, embracing cultural and workplace diversity.   
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Welcome!   You’ve arrived at the professional website of Jeff Kasper.  Jeff has a wealth of experience that he can offer your organization. If you’re seeking a Wedding Officiant, please click here. Proven Jeff has proven his ability to successfully motivate and inspire colleagues and look forward to what lies ahead.   His experience in human resources ranges from multi-national Fortune 500® corporations to organizations with as few as three employees.  He has worked with employees and organizations around the globe to create, develop, and implement a positive environment where team members thrive and excel. All while lowering expenses and increasing productivity. Vision Jeff has consistently been able to identify future trends before they hit the main stream.  Using this vision, he established two successful businesses since 1995.  His enthusiasm and focus has allowed him to attract some of the best talent to his organizations. Loyalty Jeff has worked with his clients to create systems to build customer and employee loyalty at all levels. This has resulted in higher margins for his clients,  happier & more productive work environments, and incredible success.  Flexibility Jeff is nimble and able to work in different work groups and locations throughout the world.  He enjoys adjusting to different work environments and solving complex problems.  World-Wide Jeff is able to work world-wide and has proven his ability to work remotely and on-site, embracing cultural and workplace diversity.   
Welcome!   You’ve arrived at the professional website of Jeff Kasper.  Jeff has a wealth of experience that he can offer your organization. If you’re seeking a Wedding Officiant, please click here. Proven Jeff has proven his ability to successfully motivate and inspire colleagues and look forward to what lies ahead.   His experience in human resources ranges from multi-national Fortune 500® corporations to organizations with as few as three employees.  He has worked with employees and organizations around the globe to create, develop, and implement a positive environment where team members thrive and excel. All while lowering expenses and increasing productivity. Vision Jeff has consistently been able to identify future trends before they hit the main stream.  Using this vision, he established two successful businesses since 1995.  His enthusiasm and focus has allowed him to attract some of the best talent to his organizations. Loyalty Jeff has worked with his clients to create systems to build customer and employee loyalty at all levels. This has resulted in higher margins for his clients,  happier & more productive work environments, and incredible success.  Flexibility Jeff is nimble and able to work in different work groups and locations throughout the world.  He enjoys adjusting to different work environments and solving complex problems.  World-Wide Jeff is able to work world-wide and has proven his ability to work remotely and on-site, embracing cultural and workplace diversity.   
Kasper.US
JeffKasper.org
Experience   ServiceQuality.US 
 President & Chief Innovation Officer  1990 - August 2015In 1990, Jeff co-founded the company to assist small and medium size organizations improve the level of  service they provide to their customers and ultimately build customer loyalty at all levels of the organization.  Today, they do business in over 100 countries, including their newest presence in China, ServiceQuality.CN.   Their clients range from multinational corporations to government agencies and small businesses.   For ten years, Jeff authored a podcast and syndicated weekly opinion column, “Speaking of Service.”  He has a great deal of paid public speaking experience to professional organizations, the media, and business meetings annually. Jeff was recognized by one of the worlds largest financial institutions, Citicorp, as an innovative service leader.  Citigroup’s former chairman, John Reed identified Jeff, “…as a leader in providing superior customer service and leading others to do the same.” Kasper Media
President  2007 - August 2015In addition to his duties at ServiceQuality.US,  Jeff also the President of Kasper Media, a firm specializing developing enterprise solutions for smartphone applications (iOS, Android, and Blackberry) and mobile web development.  Citibank (California)
Retail Branch Management  1982 - 1995Responsible for all facets of management including building customer loyalty, marketing, operations, compliance, business development, budgets and de novo retail branches.
Experience   ServiceQuality.US 
President & Chief Innovation Officer  1990 - August 2015In 1990, Jeff co-founded the company to assist small and medium size organizations improve the level of  service they provide to their customers and ultimately build customer loyalty at all levels of the organization.  Today, they do business in over 100 countries, including their newest presence in China, ServiceQuality.CN.   Their clients range from multinational corporations to government agencies and small businesses.   For ten years, Jeff authored a podcast and syndicated weekly opinion column, “Speaking of Service.”  He has a great deal of paid public speaking experience to professional organizations, the media, and business meetings annually. Jeff was recognized by one of the worlds largest financial institutions, Citicorp, as an innovative service leader.  Citigroup’s former chairman, John Reed identified Jeff, “…as a leader in providing superior customer service and leading others to do the same.” Kasper Media
President  2007 - August 2015In addition to his duties at ServiceQuality.US,  Jeff also the President of Kasper Media, a firm specializing developing enterprise solutions for smartphone applications (iOS, Android, and Blackberry) and mobile web development.  Citibank (California)
Retail Branch Management  1982 - 1995Responsible for all facets of management including building customer loyalty, marketing, operations, compliance, business development, budgets and de novo retail branches.
Experience   ServiceQuality.US 
 President & Chief Innovation Officer  1990 - August 2015In 1990, Jeff co-founded the company to assist small and medium size organizations improve the level of  service they provide to their customers and ultimately build customer loyalty at all levels of the organization.  Today, they do business in over 100 countries, including their newest presence in China, ServiceQuality.CN.   Their clients range from multinational corporations to government agencies and small businesses.   For ten years, Jeff authored a podcast and syndicated weekly opinion column, “Speaking of Service.”  He has a great deal of paid public speaking experience to professional organizations, the media, and business  meetings annually. Jeff was recognized by one of the worlds largest financial institutions, Citicorp, as an innovative service leader.  Citigroup’s former chairman, John Reed identified Jeff, “ …as a leader in providing superior customer service and leading others to do the same.” Kasper Media
President  2007 - August 2015In addition to his duties at ServiceQuality.US,  Jeff also the President of Kasper Media, a firm specializing developing enterprise solutions for smartphone applications (iOS, Android, and Blackberry) and mobile web development.  Citibank (California)
Retail Branch Management  1982 - 1995Responsible for all facets of management including building customer loyalty, marketing, operations, compliance, business development, budgets and de novo retail branches.
Outstanding in His Field!
Skills   •  Human Resources Management •  Leadership Development •  Advanced coding skills; including HTML, Java,    iOS and HTML 5  •  Implementing Large Multi-National Employee     & Customer Surveys •  Coaching Executives at All Levels, from Line     Managers to CEO’s •  Information Technology Management &     Implementation (Mac & PC’s)    Advanced Technology Skills, including Windows,     Mac, iOS, Android, Java platforms •  Managing a Diverse Workforce •  Positive, Results-Oriented Focus •  Planning, Development and Deployment Skills •  Interpersonal and Relationship Development Skills •  High Business Ethics •  Flexibility •  Budgeting / Forecasting Financials •  Outgoing, Enthusiastic Personality •  Sales & Sales Management • Volunteer Recruitment & Management •  Facilitation / Presentation Skills •  Experienced Voiceover Artist •  Exceptional Written & Verbal    Communications Skills •  Ability to Work Well with Others  •  Build Consensus/Find Common Ground •  Conflict Avoidance / Resolution •  Advanced Multi-Cultural Negotiation Skills

Skills   •  Human Resources Management •  Leadership Development •  Advanced coding skills; including HTML, Java,    iOS and HTML5  •  Implementing Large Multi-National Customer     & Employee Surveys •  Coaching Executives at All Levels, from Line Managers to        CEO’s •  Information Technology Management & Implementation (Mac    & PC’s)   Advanced Technology Skills, including Windows, Mac,    iOS, Android, Java platforms •  Managing a Diverse Workforce •  Positive, Results-Oriented Focus •  Planning, Development and Deployment Skills •  Interpersonal and Relationship Development Skills •  High Business Ethics •  Flexibility •  Budgeting / Forecasting Financials •  Outgoing, Enthusiastic Personality •  Sales & Sales Management •  Volunteer Recruitment & Management •  Facilitation / Presentation Skills •  Experienced Voiceover Artist •  Exceptional Written & Verbal Communications Skills •  Ability to Work Well with Others  •  Build Consensus/Find Common Ground •  Conflict Avoidance / Resolution •  Advanced Multi-Cultural Negotiation Skills

Skills   •  Human Resources Management •  Leadership Development •  Advanced coding skills; including HTML, Java,    iOS and HTML 5  •  Implementing Large Multi-National Customer & Employee Surveys •  Coaching Executives at All Levels, from Line Managers to CEO’s •  Information Technology Management & Implementation (Mac & PC’s)    Advanced Technology Skills, including Windows, Mac, iOS, Android, Java platforms •  Managing a Diverse Workforce •  Positive, Results-Oriented Focus •  Planning, Development and Deployment Skills •  Interpersonal and Relationship Development Skills •  High Business Ethics •  Flexibility •  Budgeting / Forecasting Financials •  Outgoing, Enthusiastic Personality •  Sales & Sales Management •  Volunteer Recruitment & Management •  Facilitation / Presentation Skills •  Experienced Voiceover Artist •  Exceptional Written & Verbal Communications Skills •  Ability to Work Well with Others  •  Build Consensus/Find Common Ground •  Conflict Avoidance / Resolution •  Advanced Multi-Cultural Negotiation Skills

Professional Passions   •  Developing Employees to Their     Fullest Potential •  Challenging Each Member of the     Organization to Exceed Performance     Metrics •  Finding Solutions to Organizational     and  Client Problems •  Building Employee and Customer     Loyalty to the Brand •  Mentoring Employees to Encourage     Their Personal Growth &     Development •  Developing & Implementing a     Strategic Planning Process •  Hosting Live Radio (Talk format)    or Voice Over Recording •  Creating & Deploying Marketing     Initiatives Personal Passions •  Boating, or any water related     activities •  Surfing (Only warm water     destinations) •  Rotary International Projects •  International Travel •  Learning New Languages •  Working Out for Better Health &     Fitness Personal Goal •  When I die, I want to be the oldest     surfer on the beach!
Professional Passions   •  Developing Employees to Their Fullest Potential •  Challenging Each Member of the Organization to Exceed     Performance Metrics •  Finding Solutions to Organizational and  Client Problems •  Building Employee and Customer Loyalty to the Brand •  Mentoring Employees to Encourage Their Personal     Growth & Development •  Developing & Implementing a Strategic Planning Process •  Hosting Live Radio (Talk format) or Voice Over Recording •  Creating & Deploying Marketing Initiatives Personal Passions •  Boating, or any water related activities •  Surfing (Only warm water destinations) •  Rotary International Projects •  International Travel •  Learning New Languages •  Working Out for Better Health & Fitness Personal Goal •  When I die, I want to be the oldest surfer on the beach!
Professional Passions   •  Developing Employees to Their Fullest Potential •  Challenging Each Member of the Organization to Exceed Performance Metrics •  Finding Solutions to Organizational and  Client Problems •  Building Employee and Customer Loyalty to the Brand •  Mentoring Employees to Encourage Their Personal Growth & Development •  Developing & Implementing a Strategic Planning Process •  Hosting Live Radio (Talk format) or Voice Over Recording •  Creating & Deploying Marketing Initiatives Personal Passions •  Boating, or any water related activities •  Surfing (Only warm water destinations) •  Rotary International Projects •  International Travel •  Learning New Languages •  Working Out for Better Health & Fitness Personal Goal •  When I die, I want to be the oldest surfer on the beach!
Giving Back   Jeff personally believes in giving back in his time, talents, and financial resources.  Here’s a few examples of his commitment to giving back: •  Past-President Rotary Club of Concord-Diablo (Member since 1993) •  International Yachting Fellowship of Rotarians,    International Bridge Officer •  Past-Commodore, International Yachting    Fellowship of Rotarians •  Rotary District 5160 Conference Chair  •  Far West President-elect Training     (Far West PETS)  Committee •  Rotary International Zone Institute Committee •  Rotary 3-H Joint Grant Committee, Ecuador  •  Rotary District 5160 Camp Venture Committee •  Rotary Club of Oakland #3 Bocce Tournament    Committee (Promotional Video Production) •  Past Chairman of the Greater Concord Chamber of    Commerce •  Past Chairman of the Concord/Clayton YMCA •  Past Chairman of the American Heart Association    Advisory Board (Concord, CA) •  Mt. Diablo High School Sports Hall of Fame    Committee •  Co-host of the City of Concord’s 4th of July Parade    Broadcast •  Host of the Concord Fall Fest Entertainment    Broadcast (100+ hours over 5 years) •  Since 2001, has raised in excess of $1,000,000 for    various local & international charities    acting as an auctioneer •  Past Chairman of the Mt. Diablo Health Care   District Awards & Honors   •  Small Business Administration •  State of California Small Business of the Year •  City of Concord Business Recognition Award  •  Concord Chamber of Commerce Business    Recognition Award •  Mt. Diablo Region YMCA Service Recognition    Award • Rotary International - Multiple Paul Harris Fellow    /Paul Harris Society Member IT Certifications   •  CCNA Secure Network Management (3/2015) •  CCNA Security: 03-IOS ACLs (3/2015) •  AAA on Cisco Devices (3/2015) •  Security & Cisco Routers Course (2/2015)
Giving Back   Jeff personally believes in giving back in his time, talents, and financial resources.  Here’s a few examples of his commitment to giving back: •  Past-President Rotary Club of Concord-Diablo    (Member since 1993) •  International Yachting Fellowship of Rotarians,    International Bridge Officer •  Past-Commodore, International Yachting    Fellowship of Rotarians •  Rotary District 5160 Conference Chair  •  Far West President-elect Training (Far West PETS) Committee •  Rotary International Zone Institute Committee •  Rotary 3-H Joint Grant Committee, Ecuador  •  Rotary District 5160 Camp Venture Committee •  Rotary Club of Oakland #3 Bocce    Tournament Committee (Promotional Video Production) •  Past Chairman of the Greater Concord Chamber of Commerce •  Past Chairman of the Concord/Clayton YMCA •  Past Chairman of the American Heart Association Advisory     Board (Concord, CA) •  Mt. Diablo High School Sports Hall of Fame Committee •  Co-host of the City of Concord’s 4th of July Parade Broadcast •  Host of the Concord Fall Fest Entertainment Broadcast     (100+ hours over 5 years) •  Since 2001, has raised in excess of $1,000,000     for various local & international charities     acting as an auctioneer •  Past Chairman of the Mt. Diablo Health Care District Awards & Honors   •  Small Business Administration •  State of California Small Business of the Year •  City of Concord Business Recognition Award  •  Concord Chamber of Commerce Business Recognition Award •  Mt. Diablo Region YMCA Service Recognition Award • Rotary International - Multiple Paul Harris Fellow    /Paul Harris Society Member IT Certifications   •  CCNA Secure Network Management (3/2015) •  CCNA Security: 03-IOS ACLs (3/2015) •  AAA on Cisco Devices (3/2015) •  Security & Cisco Routers Course (2/2015)
Giving Back   Jeff personally believes in giving back in his time, talents, and financial resources.  Here’s a few examples of his commitment to giving back: •  Past-President Rotary Club of Concord-Diablo (Member since 1993) •  International Yachting Fellowship of Rotarians, International Bridge Officer •  Past-Commodore, International Yachting Fellowship of Rotarians •  Rotary District 5160 Conference Chair  •  Far West President-elect Training (Far West PETS) Committee •  Rotary International Zone Institute Committee •  Rotary 3-H Joint Grant Committee, Ecuador  •  Rotary District 5160 Camp Venture Committee •  Rotary Club of Oakland #3 Bocce Tournament Committee (Promotional Video Production) •  Past Chairman of the Greater Concord Chamber of Commerce •  Past Chairman of the Concord/Clayton YMCA •  Past Chairman of the American Heart Association Advisory Board (Concord, CA) •  Mt. Diablo High School Sports Hall of Fame Committee •  Co-host of the City of Concord’s 4th of July Parade Broadcast •  Host of the Concord Fall Fest Entertainment Broadcast (100+ hours over 5 years) •  Since 2001, has raised in excess of $1,000,000 for various local & international charities    acting as an auctioneer •  Past Chairman of the Mt. Diablo Health Care District Awards & Honors   •  Small Business Administration •  State of California Small Business of the Year •  City of Concord Business Recognition Award  •  Concord Chamber of Commerce Business Recognition Award •  Mt. Diablo Region YMCA Service Recognition Award • Rotary International - Multiple Paul Harris Fellow     /Paul Harris Society Member IT Certifications   •  CCNA Secure Network Management (3/2015) •  CCNA Security: 03-IOS ACLs (3/2015) •  AAA on Cisco Devices (3/2015) •  Security & Cisco Routers Course (2/2015)
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Ten Questions   In an effort to allow you to get to know Jeff better, we sat down with him and asked him ten questions: Q: What’s your favorite quote?That’s too easy.  I’ve actually got three… The first is from the comedienne  Joan Rivers, “When you make somebody laugh, you grant them a short vacation.”  That’s why I always try to put a smile on the faces of the people I meet. The second is from guru Sathya Sai Baba, “Love all, serve all, help ever, hurt never.” And my third makes me chuckle whenever I hear it.  It’s from Oscar Wilde or Max Kauffmann depending on who you believe, “I never knew what true happiness was until I was married.  By then it was too late!” Q: What advice would you have for someone just starting out their career?There’s always someone to replace you, always someone who is going to do it better, always someone that got it easier than you.  So make the best of what you have and live in the moment.  Be the best you, always. Do everything you want to do but are too scared to do.  Stop being so self conscious, stop worrying about what other people think because when you’re that older person that hears kids saying, “Damn that’s crazy how they were our age once, I don’t want to get old, that must suck!” you will look at them fully content with yourself knowing that you lived life to the fullest and that you’ll have no regrets.   Make sure you love for you and not other people. And, when you love, love with all your heart and hold nothing back.   Q: Have you found deeper powers within yourself during a challenging time?Most definitely.  I believe most of us here on the planet have know idea of our true abilities.  We let others, as well as our fears define us.  When times are really challenging, you need to summon everything you’ve got to look inside yourself for the answers you need.  Strangely enough, after a good nights sleep, your subconscious will provide you with the answers, if you just ask. Q: Is it a choice or an obligation to help someone in need?It’s our obligation as a member of the human race to help anyone in need.  Whenever there’s a disaster or other obvious need that arises, I have this almost compelling desire to go there to assist.  No matter if it was the Katrina disaster in the US or most recently the Syrian Refugees in Europe.  The fact of the matter is that I have to stop myself and ask, “How could I help?  Or, would my presence just be a burden on those suffering.”  Based on the answer I come up with to those questions, I usually find it would be better to send financial resources to the great relief organizations such as Rotary International, The Red Cross. Q: What’s the most heroic thing you’ve seen someone else do?Wow!  That’s a difficult question to answer.  There are so many acts that I would consider heroism that I witness every day.  I’m not talking about rescuing someone from a burning building.  I’m talking about acts of kindness.  Talking to a homeless person, not just ignoring them like they didn’t exist.  Helping someone who is obviously struggling because of a disability.  I think that if we all practiced small acts of heroism, each and every day, the world would be so much better off. Q: In what ways have you been a trailblazer?Well, I wish I could say I did it singlehandedly, but that wouldn’t be true at all.  I have been fortunate enough to have exceptional people standing with me to help spread the word of how to provide exceptional customer service and build loyalty for 20 years.  I recall a program we provided in a partnership with the United States Department of State for Russian Bakers.  When we first started, there was no direct translation from Customer Service that the translators could use.  It was truly a “foreign concept” to these bakery owners.  Fast forward ten years, and the discussion changed from having to define customer service, to one of fine tuning existing programs that they already had in place. Q: What made Abraham Lincoln a great American president?Abraham Lincoln not only appreciated, but stood behind his conviction that all lives matter.  This is a principle that was engraved into me by my parents.  Black, white, yellow, green or purple, each and every person has great worth.  The only time I can recall my father ever becoming angry with a customer at the dry cleaners they owned, was when a man came up to the counter and demanded that, “That [n-word] didn’t press my pants correctly!”  (The person my father employed as a presser was African-American) I thought my father was going to physically pick the man up and throw him out on the street.  I learned a couple of things that afternoon, as a five or six-year old boy; #1 You can’t tolerate any kind of racism or bigotry of any kind — and you need to stand up and stop it if you see it being practiced.  #2 I heard the “F-word” for the first time. Q: Which Super Hero would you most like to meet?Hmmm, probably Superman or Batman & Robin.  Superman, because he can fly, resist bullets, and has a mean gaze.  Batman & Robin because I recall the back story and how Bruce Wayne suffered a tragic loss as a young boy, yet picked himself up and then was willing to help Robin out when he was in need.  Also Batman has a bunch of cool gadgets.  I absolutely love gadgets! Q: What do you do to stay informed?Each morning, I read nine to twelve newspapers every morning.  Only a couple are US newspapers.  We, in the US, have a tendency to be very narcissistic, presuming that the world revolves around us.  The fact is that there are a lot of news stories that get missed with that point of view.   I’m also convinced that journalism, I mean REAL journalism, is pretty much dead and buried.  Now, anyone with a computer can “report” the news, without any fact checking or accountability for that matter.  What’s worse, people presume that because something is online, it must be true — without any basis in fact other than the words on their screen. Q: What do you see as the greatest threat to the “American way of life?”I am appalled at how quickly the congress has give up our rights under the guise of the Patriot Act or National Security.  What disturbs me even more is how the average American citizen doesn’t give it a second thought.  If you’ve taken an airplane in the last 14 years, you have an idea of what I mean.  Those people at the security checkpoint can send you down a black hole if they want to. Bonus Question:Q: You’ve met a lot of famous people over the years, who impressed you the most?Another tough question.  I am impressed with everyone I meet — some good, and some bad.  As for the famous, Arnold Schwarzenegger and President Bill Clinton bubbled with charm and charisma! I had a man-crush on both.   Former CBS Evening News Editor Dan Rather was probably the greatest gentleman I have ever had the pleasure of meeting.  If you look up “Gentleman” in the dictionary, his picture should be there.  I really enjoyed my time with him.  He’s the nicest, kindest, most humble human being.  Plus, he’s one hell of a great reporter!
Ten Questions   In an effort to allow you to get to know Jeff better, we sat down with him and asked him ten questions: Q: What’s your favorite quote?That’s too easy.  I’ve actually got three… The first is from the comedienne  Joan Rivers, “When you make somebody laugh, you grant them a short vacation.”  That’s why I always try to put a smile on the faces of the people I meet. The second is from guru Sathya Sai Baba, “Love all, serve all, help ever, hurt never.” Great advice to live by. And my third makes me chuckle whenever I hear it.  It’s from Oscar Wilde or Max Kauffmann depending on who you believe, “I never knew what true happiness was until I was married.  By then it was too late!” Q: What advice would you have for someone just starting out their career?There’s always someone to replace you, always someone who is going to do it better, always someone that got it easier than you.  So make the best of what you have and live in the moment.  Be the best you, always. Do everything you want to do but are too scared to do.  Stop being so self conscious, stop worrying about what other people think because when you’re that older person that hears kids saying, “Damn that’s crazy how they were our age once, I don’t want to get old, that must suck!” you will look at them fully content with yourself knowing that you lived life to the fullest and that you’ll have no regrets.   Make sure you love for you and not other people. And, when you love, love with all your heart and hold nothing back.   Q: Have you found deeper powers within yourself during a challenging time?Most definitely.  I believe most of us here on the planet have know idea of our true abilities.  We let others, as well as our fears define us.  When times are really challenging, you need to summon everything you’ve got to look inside yourself for the answers you need.  Strangely enough, after a good nights sleep, your subconscious will provide you with the answers, if you just ask. Q: Is it a choice or an obligation to help someone in need?It’s our obligation as a member of the human race to help anyone in need.  Whenever there’s a disaster or other obvious need that arises, I have this almost compelling desire to go there to assist.  No matter if it was the Katrina disaster in the US or most recently the Syrian Refugees in Europe.  The fact of the matter is that I have to stop myself and ask, “How could I help?  Or, would my presence just be a burden on those suffering.”  Based on the answer I come up with to those questions, I usually find it would be better to send financial resources to the great relief organizations such as Rotary International, The Red Cross. Q: What’s the most heroic thing you’ve seen someone else do?Wow!  That’s a difficult question to answer.  There are so many acts that I would consider heroism that I witness every day.  I’m not talking about rescuing someone from a burning building.  I’m talking about acts of kindness.  Talking to a homeless person, not just ignoring them like they didn’t exist.  Helping someone who is obviously struggling because of a disability.  I think that if we all practiced small acts of heroism, each and every day, the world would be so much better off. Q: In what ways have you been a trailblazer?Well, I wish I could say I did it singlehandedly, but that wouldn’t be true at all.  I have been fortunate enough to have exceptional people standing with me to help spread the word of how to provide exceptional customer service and build loyalty for 20 years.  I recall a program we provided in a partnership with the United States Department of State for Russian Bakers.  When we first started, there was no direct translation from Customer Service that the translators could use.  It was truly a “foreign concept” to these bakery owners.  Fast forward ten years, and the discussion changed from having to define customer service, to one of fine tuning existing programs that they already had in place. Q: What made Abraham Lincoln a great American president?Abraham Lincoln not only appreciated, but stood behind his conviction that all lives matter.  This is a principle that was engraved into me by my parents.  Black, white, yellow, green or purple, each and every person has great worth.  The only time I can recall my father ever becoming angry with a customer at the dry cleaners they owned, was when a man came up to the counter and demanded that, “That [n-word] didn’t press my pants correctly!”  (The person my father employed as a presser was African-American) I thought my father was going to physically pick the man up and throw him out on the street.  I learned a couple of things that afternoon, as a five or six-year old boy; #1 You can’t tolerate any kind of racism or bigotry of any kind — and you need to stand up and stop it if you see it being practiced.  #2 I heard the “F-word” for the first time. Q: Which Super Hero would you most like to meet?Hmmm, probably Superman or Batman & Robin.  Superman, because he can fly, resist bullets, and has a mean gaze.  Batman & Robin because I recall the back story and how Bruce Wayne suffered a tragic loss as a young boy, yet picked himself up and then was willing to help Robin out when he was in need.  Also Batman has a bunch of cool gadgets.  I absolutely love gadgets! Q: What do you do to stay informed?Each morning, I read nine to twelve newspapers every morning.  Only a couple are US newspapers.  We, in the US, have a tendency to be very narcissistic, presuming that the world revolves around us.  The fact is that there are a lot of news stories that get missed with that point of view.   I’m also convinced that journalism, I mean REAL journalism, is pretty much dead and buried.  Now, anyone with a computer can “report” the news, without any fact checking or accountability for that matter.  What’s worse, people presume that because something is online, it must be true — without any basis in fact other than the words on their screen. Q: What do you see as the greatest threat to the “American way of life?”I am appalled at how quickly the congress has give up our rights under the guise of the Patriot Act or National Security.  What disturbs me even more is how the average American citizen doesn’t give it a second thought.  If you’ve taken an airplane in the last 14 years, you have an idea of what I mean.  Those people at the security checkpoint can send you down a black hole if they want to. Bonus Question:Q: You’ve met a lot of famous people over the years, who impressed you the most?Another tough question.  I am impressed with everyone I meet — some good, and some bad.  As for the famous, Arnold Schwarzenegger and President Bill Clinton bubbled with charm and charisma! I had a man-crush on both.   Former CBS Evening News Editor Dan Rather was probably the greatest gentleman I have ever had the pleasure of meeting.  If you look up “Gentleman” in the dictionary, his picture should be there.  I really enjoyed my time with him.  He’s the nicest, kindest, most humble human being.  Plus, he’s one hell of a great reporter!
Ten Questions   In an effort to allow you to get to know Jeff better, we sat down with him and asked him ten questions: Q: What’s your favorite quote?That’s too easy.  I’ve actually got three… The first is from the comedienne  Joan Rivers, “When you make somebody laugh, you grant them a short vacation.”  That’s why I always try to put a smile on the faces of the people I meet. The second is from guru Sathya Sai Baba, “Love all, serve all, help ever, hurt never.”  Great advice to live by! And my third makes me chuckle whenever I hear it.  It’s from Oscar Wilde or Max Kauffmann depending on who you believe, “I never knew what true happiness was until I was married.  By then it was too late!” Q: What advice would you have for someone just starting out their career?There’s always someone to replace you, always someone who is going to do it better, always someone that got it easier than you.  So make the best of what you have and live in the moment.  Be the best you, always. Do everything you want to do but are too scared to do.  Stop being so self conscious, stop worrying about what other people think because when you’re that older person that hears kids saying, “Damn that’s crazy how they were our age once, I don’t want to get old, that must suck!” you will look at them fully content with yourself knowing that you lived life to the fullest and that you’ll have no regrets.   Make sure you love for you and not other people. And, when you love, love with all your heart and hold nothing back.   Q: Have you found deeper powers within yourself during a challenging time?Most definitely.  I believe most of us here on the planet have know idea of our true abilities.  We let others, as well as our fears define us.  When times are really challenging, you need to summon everything you’ve got to look inside yourself for the answers you need.  Strangely enough, after a good nights sleep, your subconscious will provide you with the answers, if you just ask. Q: Is it a choice or an obligation to help someone in need?It’s our obligation as a member of the human race to help anyone in need.  Whenever there’s a disaster or other obvious need that arises, I have this almost compelling desire to go there to assist.  No matter if it was the Katrina disaster in the US or most recently the Syrian Refugees in Europe.  The fact of the matter is that I have to stop myself and ask, “How could I help?  Or, would my presence just be a burden on those suffering.”  Based on the answer I come up with to those questions, I usually find it would be better to send financial resources to the great relief organizations such as Rotary International, The Red Cross. Q: What’s the most heroic thing you’ve seen someone else do?Wow!  That’s a difficult question to answer.  There are so many acts that I would consider heroism that I witness every day.  I’m not talking about rescuing someone from a burning building.  I’m talking about acts of kindness.  Talking to a homeless person, not just ignoring them like they didn’t exist.  Helping someone who is obviously struggling because of a disability.  I think that if we all practiced small acts of heroism, each and every day, the world would be so much better off. Q: In what ways have you been a trailblazer?Well, I wish I could say I did it singlehandedly, but that wouldn’t be true at all.  I have been fortunate enough to have exceptional people standing with me to help spread the word of how to provide exceptional customer service and build loyalty for 20 years.  I recall a program we provided in a partnership with the United States Department of State for Russian Bakers.  When we first started, there was no direct translation from Customer Service that the translators could use.  It was truly a “foreign concept” to these bakery owners.  Fast forward ten years, and the discussion changed from having to define customer service, to one of fine tuning existing programs that they already had in place. Q: What made Abraham Lincoln a great American president?Abraham Lincoln not only appreciated, but stood behind his conviction that all lives matter.  This is a principle that was engraved into me by my parents.  Black, white, yellow, green or purple, each and every person has great worth.  The only time I can recall my father ever becoming angry with a customer at the dry cleaners they owned, was when a man came up to the counter and demanded that, “That [n-word] didn’t press my pants correctly!”  (The person my father employed as a presser was African-American) I thought my father was going to physically pick the man up and throw him out on the street.  I learned a couple of things that afternoon, as a five or six-year old boy; #1 You can’t tolerate any kind of racism or bigotry of any kind — and you need to stand up and stop it if you see it being practiced.  #2 I heard the “F-word” for the first time. Q: Which Super Hero would you most like to meet?Hmmm, probably Superman or Batman & Robin.  Superman, because he can fly, resist bullets, and has a mean gaze.  Batman & Robin because I recall the back story and how Bruce Wayne suffered a tragic loss as a young boy, yet picked himself up and then was willing to help Robin out when he was in need.  Also Batman has a bunch of cool gadgets.  I absolutely love gadgets! Q: What do you do to stay informed?Each morning, I read nine to twelve newspapers every morning.  Only a couple are US newspapers.  We, in the US, have a tendency to be very narcissistic, presuming that the world revolves around us.  The fact is that there are a lot of news stories that get missed with that point of view.   I’m also convinced that journalism, I mean REAL journalism, is pretty much dead and buried.  Now, anyone with a computer can “report” the news, without any fact checking or accountability for that matter.  What’s worse, people presume that because something is online, it must be true — without any basis in fact other than the words on their screen. Q: What do you see as the greatest threat to the “American way of life?”I am appalled at how quickly the congress has give up our rights under the guise of the Patriot Act or National Security.  What disturbs me even more is how the average American citizen doesn’t give it a second thought.  If you’ve taken an airplane in the last 14 years, you have an idea of what I mean.  Those people at the security checkpoint can send you down a black hole if they want to. Bonus Question:Q: You’ve met a lot of famous people over the years, who impressed you the most?Another tough question.  I am impressed with everyone I meet — some good, and some bad.  As for the famous, Arnold Schwarzenegger and President Bill Clinton bubbled with charm and charisma! I had a man-crush on both.   Former CBS Evening News Editor Dan Rather was probably the greatest gentleman I have ever had the pleasure of meeting.  If you look up “Gentleman” in the dictionary, his picture should be there.  I really enjoyed my time with him.  He’s the nicest, kindest, most humble human being.  Plus, he’s one hell of a great reporter!
Links   Jeff encourages you to visit some of his favorite web sites: •  Rotary International (www.Rotary.org) •  Rotary Club of Concord-Diablo (www.CDRotary.org) •  The Ellen Meadows Prosthetic Hand Foundation (www.LN-4.org) •  ServiceQuality.US (www.ServiceQuality.US) •  Kasper Media (www.KasperMedia.com) •  Kasper Accountancy (www.KasperAccoutancy.com) •  Rachel Dunn Chocolates (www.RachelDunnChocolates) •  Google (www.Google.com) •  Apple (www.Apple.com) •  Uber (www.Uber.com) •  Craig’s List (www.craigslist.com)
Links   Jeff encourages you to visit some of his favorite web sites: •  Rotary International (www.Rotary.org) •  Rotary Club of Concord-Diablo (www.CDRotary.org) •  The Ellen Meadows Prosthetic Hand Foundation (www.LN-4.org) •  ServiceQuality.US (www.ServiceQuality.US) •  Kasper Media (www.KasperMedia.com) •  Kasper Accountancy (www.KasperAccoutancy.com) •  Rachel Dunn Chocolates (www.RachelDunnChocolates) •  Google (www.Google.com) •  Apple (www.Apple.com) •  Uber (www.Uber.com) •  Craig’s List (www.craigslist.com)
Links   Jeff encourages you to visit some of his favorite web sites: •  Rotary International (www.Rotary.org) •  Rotary Club of Concord-Diablo (www.CDRotary.org) •  The Ellen Meadows Prosthetic Hand Foundation (www.LN-4.org) •  ServiceQuality.US (www.ServiceQuality.US) •  Kasper Media (www.KasperMedia.com) •  Kasper Accountancy (www.KasperAccoutancy.com) •  Rachel Dunn Chocolates (www.RachelDunnChocolates) •  Google (www.Google.com) •  Apple (www.Apple.com) •  Uber (www.Uber.com) •  Craig’s List (www.craigslist.com)